Lisa Bolton

Professor of Marketing
Department: Marketing
Office: 441 Business Building
Phone: 814-865-4175
Fax: 814-865-3015
E-mail: boltonle@psu.edu
Member of Faculty Since: 2008


Introduction

Professor Lisa E. Bolton is a Professor of Marketing at the Pennsylvania State University. Her Ph.D. is in Marketing from the University of Florida. She has a Master's degree in Clinical Engineering from the University of Toronto and a Bachelor's degree in Engineering Physics from the Royal Military College of Canada.

Her research focuses on judgment and decision-making by managers and consumers, with substantive interests in new products, pricing, risk perceptions, and consumer spending and finances. She has published in leading marketing journals, including the Journal of Marketing Research, the Journal of Consumer Research, and Sloan Management Review. Her research has also been recognized by MSI (MSI Young Scholar's Program 2005) and the AMA (the John A. Howard AMA Doctoral Dissertation Award 1999-2000), and she is on the editorial board of the Journal of Consumer Research and the Journal of Public Policy & Marketing. She teaches marketing courses, with an emphasis on consumer insight, in the Smeal College of Business.


Current Research

A partial list of ongoing projects includes:

“All that Glitters is Not Gold: When and Why Service Providers’ Conspicuous Consumption Triggers Reward or Penalty Effects” (with Maura L. Scott and Martin Mende).

“Cultural Differences in Dual Entitlement” (with Haipeng Chen, Sharon Ng, and Dongwon Lee). 

“How does a Religious Mindset Affect Consumer Response to Brand Failure” (with Jamie Hyodo).

“How Things Work: Production Matters in Technology Acceptance” (with Yanmei Zheng and Joseph W. Alba).

“Performance Brand Placebos: How Brands Improve Performance and Consumers Take the Credit” (with Frank Germann and Aaron Garvey).

PUBLISHED ARTICLES

Bhattacharjee, Amit, Lisa E. Bolton, and Americus Reed II (2014), “The Perils of Marketing Weight Management Remedies and the Role of Health Literacy”, Journal of Public Policy & Marketing, forthcoming.

Bolton, Lisa E., and Anna S. Mattila (2014), “How Does Corporate Social Responsibility Affect Consumer Response to Service Failure in Buyer-Seller Relationships,” Journal of Retailing, 91 (Mar), 140-53.

Ghose, Tilotamma, Dalpesh Desai, and Lisa E. Bolton (2014), “Accentuate the Positive: How Identity Affects Customer Satisfaction,” Journal of Consumer Marketing, 31 (5), 371-9. “Highly commended paper” for JCM 2014.

Scott, Maura L, Martin Mende, and Lisa E. Bolton (2013), “Judging the Book by Its Cover? How Consumers Decode Conspicuous Consumption Cues in Buyer-Seller Relationships,” Journal of Marketing Research, L (June), 334-47.

Bolton, Lisa E., and Joseph W. Alba (2012), “When Less is More: Consumer Aversion to Unused Utility,” Journal of Consumer Psychology, 22 (July), 369-383.

Bolton, Lisa E., Paul N. Bloom, and Joel B. Cohen (2011), “Using Loan Plus Lender Literacy Information to Combat One-sided Marketing of Debt Consolidation Loans.”  Journal of Marketing Research, 48 (special issue), S51-S59. Funded by the National Endowment for Financial Education and a Smeal Research Grant.

Bolton, Lisa E., Hean Tat Keh, and Joseph W. Alba (2010), “How do Price Fairness Perceptions Differ Across Culture?” Journal of Marketing Research, 47 (June), 564-76.  

Wang, Wenbo, Hean Tat Keh, and Lisa E. Bolton (2010), “Lay Theories of Medicine and a Healthy Lifestyle”, Journal of Consumer Research, 37 (June), 80-97.

Bolton, Lisa E., Americus Reed II, Kevin G. Volpp, and Katrina Armstrong (2008), “How Does Drug and Supplement Marketing Affect a Healthy Lifestyle?”, Journal of Consumer Research, 34 (May), 713-26.

Bolton, Lisa E., and Joseph W. Alba (2006), “Price Fairness: Good and Service Differences and the Role of Vendor Costs,” Journal of Consumer Research, 33 (September), 258-265.

Bolton, Lisa E., Joel B. Cohen, and Paul N. Bloom (2006), “Does Marketing Products as Remedies Create “Get Out of Jail Free Cards”?”, Journal of Consumer Research, 33 (June), 71-81.

Bolton, Lisa E., and Americus Reed II (2004), “Sticky Priors: The Perseverance of Identity Effects on Judgment,” Journal of Marketing Research, 41 (November), 397-411. 

Bolton, Lisa E. (2003), “Stickier Priors: The Effects of Nonanalytic versus Analytic Thinking in New Product Forecasting,” Journal of Marketing Research , XL (February), 65-79.

Bolton, Lisa E., Luk Warlop, and Joseph W. Alba (2003), “Consumer Perceptions of Price (Un)Fairness,” Journal of Consumer Research, 29 (March), 474-491.   

Reed II, Americus, David B. Wooten, and Lisa E. Bolton (2002), “The Temporary Construction of Consumer Attitudes,” Journal of Consumer Psychology, 12 (4), 375-388. 

OTHER PUBLICATIONS (INVITED PAPERS/BOOK CHAPTERS, ETC.)

Grunert, Klaus G., Lisa E. Bolton, and Monique M. Raats (2011), “Processing and acting upon nutrition labeling on food: The state of knowledge and new directions for transformative consumer research,” in Transformative Consumer Research for Personal and Collective Well Being: Reviews and Frontiers (ed. David Mick, Simone Pettigrew, Connie Pechmann, and Julie Ozanne), Routledge: New York, 333-352.

Bolton, Lisa E. (2011), “Perceived Price Fairness: The Contributions of Kent B. Monroe,” in Legends in Marketing Series: Kent Monroe (ed. Jagdish Sheth), Volume 4, Sage Publications.

Bolton, Lisa E. (2008), “Caveat Professor: A Tribute to Joseph W. Alba,” in the Paul D. Converse Symposium Proceedings.

Reed II, Americus, and Lisa E. Bolton (2005), “The Complexity of Identity,” Sloan Management Review, 46 (3), 18-22.  

Bolton, Lisa E., Paul N. Bloom, and Joel B. Cohen (2011), “Facts about Debt Consolidation Loans”, a financial literacy video available to consumers and financial advisors. Funded by the National Endowment for Financial Education. Available at http://www.nefe.org/what-we-provide/primary-research/debt-consolidation-loan-research.aspx

For a complete c.v., see http://www.personal.psu.edu/leb14/Docs/Lisa%20CV.pdf